Digital Products Policy
Refund & Returns Policy (Digital Products)
Please read this policy carefully before placing an order. All products and services delivered through this website are digital.
On This Page
1) Digital products & no physical returns
All products and services sold on this website are digital (AI portraits, photo retouching, edited files, downloadable content). Because digital files are delivered electronically and cannot be “returned,” physical returns are not applicable.
- Important: Once digital files have been delivered, refunds are generally not available except for the cases listed below.
2) Refund eligibility
Refunds may be offered only in the following situations:
- Non-delivery: You did not receive your files within the agreed timeframe and we cannot resolve it.
- Technical issues: The delivered files are corrupted or cannot be opened, and we cannot provide a working replacement.
- Duplicate payment: You were charged more than once for the same order.
3) Not eligible for refunds
Refunds are not available in these cases:
- You changed your mind after the work has started.
- You do not like the result due to personal preference when the final work matches the service description and your request.
- You provided low-quality photos or incorrect details that affected the outcome.
- You request major style changes that were not included in the original order.
4) Revisions instead of refunds
For custom work (AI portrait creation and retouching), we offer reasonable refinements depending on the package. If you need adjustments, please contact us within 7 days of delivery and include clear feedback.
Small refinements
Light changes like tone, softness, minor cleanup, or slight background adjustments (when included in the package).
Major changes
Completely new style, different outfit, new scene, or a new concept may require an additional fee.
5) Cancellations
- Before work starts: You may request cancellation. If payment was made, a refund may be issued minus any transaction fees (if applicable).
- After work starts: Cancellation may not be possible, or a partial refund may be considered depending on the progress of the work.
6) Delivery confirmation
An order is considered delivered once the download link or files have been sent to the email/contact details provided by the customer.
7) Contact
If you have any questions about this policy, please contact us via the Contact page. For faster support, include your order reference (if available).
