FAQ

1. What is EliGraphy?

EliGraphy is an online store selling digital images and wallpapers in a variety of styles for phones and desktops.

2. Will I receive a physical product?

No. All products are digital files. No printed images or physical items are shipped.

 

3. How do I purchase an image?

Create an account or sign in, choose an image, select your preferred purchase option, and proceed to checkout.

4. What purchase options are available?

Depending on the product, you can choose a desktop version, a mobile version, or a full package. Please check the product details before purchasing.

5. What size and format are the images?

Image dimensions and file formats vary by product. Please check the product description for the specifications of your selected image.

 

6. Can I purchase from outside Dubai?

EliGraphy is an online store offering digital downloads. You can purchase from locations where our checkout and payment options are supported.

 

7.Can I use the images commercially?
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All purchases include a personal-use license only. For commercial use, please contact us at eligraphy.art@gmail.com to arrange a separate license before using the images commercially.

8.How do I download my files after payment?
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After your payment is confirmed, sign in to your account and go to the Downloads section to download your purchased files.

9.What is included in the full package?
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The full package includes one mobile version and one desktop version of the selected image. Any exceptions or additional contents are listed in the product description.

10.Will the downloaded images have a watermark?
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No. Your purchased files are watermark-free. Watermarks appear only on the preview images displayed on our website.

 

11.What should I do if my download does not work?
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If you have trouble downloading your files, please email eligraphy.art@gmail.com with your order number and a description of the problem. We’ll check your order and help you access your files.

 
 
 
12.Can you transform my photo with AI?
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Yes. If you’d like us to transform your photo into an AI-created image, please email eligraphy.art@gmail.com. We’ll guide you through the available options and next steps.

13. How can I contact you?

For product questions or help with an order, email eligraphy.art@gmail.com. If your question concerns a purchase, please include your order number.

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Photography & AI Image Terms

Welcome to Eligraphy. By booking a photography session or receiving edited Al images from us, you agree to the following terms.

1. Image Rights

All final images remain the intellectual property of the photographer. Clients are granted a personal-use license only, unless otherwise agreed in writing.

2. Al Editing and Enhancements

Some photos may be partially enhanced, refined, or artistically generated using Al tools. This process aims to elevate the creative quality while maintaining authenticity.

3. Portfolio Use

Eligraphy may showcase selected works on its public platforms (website, Instagram, portfolio, or exhibitions). You may request removal from future active displays at any time, but already published or archived materials remain part of the brand’s artistic record.

4. Data & Privacy

Client data and images are handled confidentially and securely. We do not sell or share personal data with third parties.

5. Acceptance

By checking the consent box on the booking form and submitting your session request, you confirm that you have read and accepted these terms in full.